Personal Notes Pro is a $10 per month subscription billed by Stripe. Using Personal Notes locally is free and needs no refund policy. This page covers the paid plan.
1. Cancel anytime
Open “Manage billing” in the app to reach the Stripe billing portal and cancel. You will not be charged again, and you keep Pro until the end of the period you already paid for.
2. 14-day refund on your first payment
If Pro is not for you, email support@personalnotes.ai within 14 days of your first Pro payment and we will refund it in full.
3. Renewals
Renewal payments are generally not refunded, and we do not pro-rate a partly used period. If you were charged for a renewal you did not intend and have not used credits since, contact us within 7 days and we will make it right.
4. Billing mistakes and outages
Duplicate charges and charges made in error are always refunded. If a serious service problem on our side kept you from using what you paid for, contact us and we will refund or credit the affected period.
5. What a refund does
Refunds go back to your original payment method through Stripe and usually arrive within 5–10 business days. When a payment is refunded or disputed, the Pro plan and the credits granted by that payment are removed and your account returns to Free. Your notes are not deleted.
6. Your legal rights
Nothing here limits refund or withdrawal rights you have under the law where you live.
7. Contact
support@personalnotes.ai — include the email address on your account.